Terms and Conditions
These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website shop.kleanathlete.com ('the Website') and your relationship with:
(i) The Hut.com Limited (trading as shop.kleanathlete.com) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ United Kingdom; or
('we', 'our', or 'us'). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these terms, please do not access nor use the Website. If you have any queries regarding these terms then please contact us.
By using the website you agree to be bound by these Terms.
We reserve the right to:
Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
You warrant that:
The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity
The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at:
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.
5. PROTECTING YOUR SECURITY
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:
Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
8. THIRD-PARTY LINKS
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offense caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the Website.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
10. CANCELLATION RIGHTS
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods.
If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how.
11. PRICE AND PAYMENT
All prices shown on the website are exclusive of Sales Tax. We reserve the right, however, to change prices at any time without notice to you.
If your delivery address is within New Jersey, California, Missouri or Illinois, Sales Tax, where applicable, will be added to your order at check out.
Due to stock availability, goods may be dispatched from outside the United States of America, in which case you may be subject to import duties and taxes once your delivery reaches the United States of America. Any such additional charges must be borne by you.
If your delivery address is outside of the United States of America you may be subject to import duties and taxes, which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Please note that cross border shipments may be subject to opening and inspection by customs authorities. are deemed to be the importer of all goods we dispatch to you and must, therefore, comply with all the laws and regulations of the country into which the goods are being delivered.
Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre-auth value of £0.01 will be held against the card until the card issuer validates the payment.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us we will not be liable to you for any delay or non-delivery.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.
You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.
We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.
Please familiarize yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at:
12. ELIGIBILITY TO PURCHASE
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under the U.S. law you must:
If an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested.
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorize us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
13. INTELLECTUAL PROPERTY
The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
14. LIMITATION OF LIABILITY
Notwithstanding any other provision in the Terms, nothing in these Terms:
Affect or limit your rights as a consumer under the U.S. law; or will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
Incompatibility of the Website with any of your equipment, software or telecommunications links;
Technical problems including errors or interruptions of the website;
Unsuitability, unreliability or inaccuracy of the Website; and
Failure of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
17. ENTIRE AGREEMENT
These Terms form the entire basis of any agreement reached between you and us.
18. LAW AND JURISDICTION
These services are made available to users in the U.S., and we make no warranty or representation that any of the services are appropriate for use in the other locations. No part of the services should be construed as an offer or solicitation by or to anyone whom such an offer or solicitation cannot legally be made.
We may offer a free product or discount to customers who leave reviews. We do not imply or guarantee that everyone who leaves a review will receive a free product or discount. We reserve the right to, but are not obligated to, monitor or review any content and material you submit
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You grant shop.kleanathlete.com and its sub-licensees the right to use the name that you submit in connection with such content if they choose.
You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
You agree to perform all further acts necessary to perfect any of the above rights granted by you to shop.kleanathlete.com , including the execution of deeds and documents, at the request of shop.kleanathlete.com.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to shop.kleanathlete.com:
The content and material is accurate;
Use of the content and material you supply does not breach any applicable shop.kleanathlete.com guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to identify shop.kleanathlete.com for all claims brought by a third party against shop.kleanathlete.com arising out of or in connection with a breach of any of these warranties.
Winners of the review competition will be notified by email. Failure to respond to our notification email within 20 days will result in the prize being forfeit.
20. MULTI BUY OFFERS
This offer applies only to qualifying items listed in the Multibuy area of this Website.
Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.
21. GIFT WITH PRODUCTS PROMOTIONS
22.1 Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for an alternative gift.
22.2 In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our site at a nominal value. For the avoidance of doubt, you are not entitled to 'purchase' the free gift without purchasing the product it is provided free with and any attempt to 'purchase' the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your order). In the unlikely event that the free gift is despatched to you, you shall be obliged to return the free gift upon written request.
Credit- Any credit will be valid for 6 months from the date of issue and will expire on the anniversary of the date of issue.
23. REFERRAL SCHEME
Subject to the terms set out below, you may earn ‘credit’ for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the “Referral Scheme”). You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on the Website.
A new customer is a natural person who has not previously placed an order with us (a "Referee"). If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the ‘referral link’ only. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a ‘referral code’ (regardless of whether they have previously placed an order).
If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the Referee is using a referral code, the Referee must enter this code at checkout.
For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way.
You will receive the applicable credit on your account 24 hours after dispatch of the Referee's order. If the referee cancels their order for any reason within 24 hours of it being dispatched, you will not qualify for any credit. You will receive your credit in the default currency of the website.
Any credit accrued through the Referral Scheme that has not been used within 12 months from the date of accrual will expire.
Subscription products are excluded from the Referral Scheme. We may exclude additional products from the Referral Scheme at our sole discretion from time to time.
We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these terms.
24. COOKIE INFORMATION
We use a variety of technologies such as cookies, web beacons, clear GIF, pixels, internet tags and browser/weblogs to collect information when you visit or interact with our websites, mobile apps and email communications. This data serves a variety of purposes, such as supporting the proper functioning of our websites, providing a more efficient user experience, and giving us an understanding of how users interact with our websites. This data is also interesting for advertising purposes.
Cookies are small text files that are stored by visited websites on the user's computer or computer. A distinction is made between "resident cookies" and "session cookies". Using resident cookies, websites remember users' data and settings when they visit those sites again at a later time or interact repeatedly with the services of the websites. Resident cookies remain stored in the browser until they are deleted by the user or expire. Session cookies, on the other hand, are only active during a session and are deleted after closing the browser.
Here's how and why we use certain cookies:
Necessary and functional. A certain amount of technology is required for the operation of our website. This includes cookies that enable basic functions, such as page navigation and access to secure areas of the website. Since our website cannot function properly without this technology, it is always active. It is important to note that a browser with settings to block these types of technologies ensures that some parts of our website do not work as intended.
|preservedReferer_V6||This cookie is used to track and validate affiliate intermediaries.||Session|
|ADRUM||This cookie is used to monitor the loading speeds of pages and sessions of poor quality and to correct errors.||365 days|
|This cookie name is associated with Citrix's Netscaler Load Balancing service. This is a pattern type cookie, where the source is NSC_ and the rest of the name is a unique encrypted alphanumeric identifier for the virtual server from which it originates. This cookie is used to ensure that traffic and user data are routed to the right places where a website is hosted on multiple servers, so that the end user has a unified experience.||Session|
|Eld||This domain is owned by Oracle as part of its RightNow CX suite. The main business activity is: CRM software.||7 days|
|__cfduid||This domain is part of OneTrust, a data protection management software that enables organizations to meet global regulations.||30 days|
|chumewe_user||This technology provides a user with a unique identification number.||5 years|
|ADRUM_BT*||This is for troubleshooting purposes.||Variable (9999 or 1 day)|
|ElysiumBasketburtsbees_V6||This cookie tells us what the user has already placed in the shopping cart during the session or during a previous visit to the website.||1 month|
|co_redirect||This cookie is used to redirect users in the event of an error.||1 year|
|nc_clr||The location for the payment process.||Session|
|nc_s||The ID of the payment operation session.||Session|
|wtid||This cookie supports the verification of fraud attempts.||3 years|
|RELOAD_BASKET||This cookie is used in conjunction with the payment process to delete the user's shopping cart after a successful order.||1 year|
|DECACHE_CUSTOMER||This cookie is used in conjunction with the payment process to remove the user from the cache.||1 year|
|CheckoutHandoverToken_V1||This is a security cookie that verifies the transfer token of the payment process.||Session|
|cookieNoticeShown||This cookie is used to remember that you have seen our cookie notice||1 year|
|Burtsbees_chosenSubsite_V6||this cookie is used to hold the user on a child web page that he or she has selected||Session|
|Burtsbees_currency_V6||This cookie is used to store the currency the user has chosen||1 year|
|Burtsbees_shippingCountry_V6||This cookie is used to store the user's preference for the country of shipment.||1 year|
|locale_V6||This cookie is used to store the language that the user has set to view the website.||1 year|
|dc_gtm_UA-121623538-1||This cookie is connected to other websites through Google Tag Manager to load more scripts and code onto the site.||1 minute|
|JSESSIONID||This cookie is used for session management purposes.||Session|
This cookie is used to recognize the user and leave him logged in 1 hour on the desktop, unless overwritten by 'site config SesionTimeoutInSecon
during server restarts. ds';
|30 days on your phone|
|NSC_*||This cookie is used to ensure that the user interacts with the website without interruption when a website is hosted on multiple servers.||Session|
|emailreEngagementCookie||This cookie is used to prevent the resume pop-up from being displayed constantly after it is rejected.||5 years|
|csrf_token||This cookie prevents cross-page request fraud.||Session|
|mobile_V6||This cookie supports the transition between mobile and desktop sessions.||Session|
|LPSessionID||This cookie is used in conjunction with the LivePerson real-time messaging platform to enable live chat on a website.||Session|
|RememberMe_'burtsbees'_V6||This cookie remembers login data entered on the website.||5 years|
|allow-restricted||This cookie is used to determine whether a user has access to restricted content.||Session|
|ADRUM_BT1||AppDynamics Error Tracking|
|ADRUM_BTa||AppDynamics Error Tracking|
|burtsbees_chosenSubsite_V6||this is used to keep the user on a subsite once they have selected it from the international overlay||Session|
· Performance/analytics. Analytics technologies are primarily used to improve our products, services and user experiences, including the operation and construction of our website. The analyses may be performed by us or one of our service providers. Some tracking methods are used to collect data about how you use our website, e.B. which pages you visit, how often you visit them and from where you visit them. If you do not allow us to use analytics cookies and technologies, we will not be able to control our performance to improve our services.
|affil_V6||With this technology, sales generated via a link from our partner network can be tracked.||30 days|
|thgUserId||This technology unifies sessions that a single, unlogged-on user has started.||2 years|
|user_transaction_ids||This cookie is used to store a user's transaction ID after the payment process, to find duplicate transactions and fix errors.||2 years|
|_ED0FC_V6||This technology stores data related to the contents of the users' shopping cart.||1 year|
|chumewe_sess||This technology gives the user's session a unique identification number.||4 hours|
|_ga||This cookie is used to generate statistical data on how a visitor uses the website (e.B. the time during which a visit took place, whether the visitor has been to the website before and which website has referred the visitor to the website).||2 years|
|_gid||This technology creates statistical data on how a user uses the website (e.B at the time of use, whether it is re-used and which website the user came to the website via).||1 day|
|_gclxxxx||Google conversion tracking cookie||90 days|
|Bv_metrics||This cookie is used for performance diagnostic events for less than 1/1000th of users.||Session|
|This is a pattern type cookie set by Google Analytics, where the pattern element in the name contains the unique identity number of the account or website to which it refers. It appears to be a variant of the _gat cookie used to limit the amount of data that Google records on high-traffic websites.||Session|
This type of cookie is used in the GA settings variables to assign the unique identifier to the user session.
|chumewe_user||This technology provides a user with a unique identification number.|
· Audiences/advertising. Technologies for tracking advertising, such as .B. behavioral advertising cookies, may be set by us or by third parties. The technology is used to display advertisements that may be relevant to you, to limit the number of ads, to measure the effectiveness of advertising campaigns, or to understand your behavior after viewing an ad.
|_fbp||Used by Facebook to display a range of advertising products, such as.B. real-time third-party bids||90 days|
|VISITOR_INFO1_LIVE||This cookie is used as a unique identifier to track watching videos.|
|YSC||YouTube is Google's own platform for uploading and exchanging videos. YouTube collects user data through videos embedded in websites that are aggregated with profile data from other Google services to display targeted advertising to web visitors on a variety of their own and other websites.||Session|
|Ide||This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Google's exchange for real-time bid ads|
|Gps||YouTube is Google's own platform for uploading and exchanging videos. YouTube collects user data through videos embedded in websites that are aggregated with profile data from other Google services to display targeted advertising to web visitors on a variety of their own and other websites.|
These cookies are set by a number of social media providers that we have added to the website so that you can link to your account or share or use our content on or through social media networking sites. They also track the effectiveness of our marketing campaigns on social media networks. This data can be linked to audience/advertising activities and may affect the content and messages you see on other websites you visit. if you do not allow these cookies you may not be able to use or see these sharing tools
Your rights and obligations
Users can choose to reject some or all cookies for their browser. You can also set the display of cookies that are sent to your computer. However, rejecting cookies limits the functionality of our websites and services. The user can also choose to delete cookies whenever the browser is closed. Further information on the management of browser cookies is provided in the instructions for the respective browser.
For more information